Do you offer same day or express delivery?
Not yet, but we’re working on it. Subscribe to our E-mail Newsletter to be the first to know when this service is launched.
Where is my order?
To track your order, click ‘Check Order’(Order Details) in your account, select the order you would like to trace, order information and corresponding tracking number will be displayed. If you experience any issues tracking your order, please contact our friendly customer support team via our Contact Us page.
Will I be charged for delivery and When will I receive my order?
For order under HKD600 (After discount), a flat rate of HKD50 will be charged. For orders over HKD600 (After discount), you will enjoy a complimentary delivery to a Hong Kong address selected at checkout!
We generally delivery within 3-7 business days. For more details, please refer to below chart
Commercial and residentials areas - Expected to arrive 3-5 working days;
The outlying island areas - Expected to arrive 4-7 working days.
Do you ship to areas outside of Hong Kong or any P.O. boxes / Logistic warehouse address?
We currently ship to Hong Kong & Macau only and do not support any P.O. boxes or Logistic warehouse delivery.
New Era Cap Asia Pacific Ltd. reserve the rights of the final decision in case of any disputes.