How to redeem rewards

• When redeem a reward (e.g. free product reward, % off or freeshipping reward), a discount code will be generated. Discount code is only for online usage.
• Discount code valids for 24 hours (since first issued), points will not be refunded if the code expires.
• Each discount code can only be used once.
• Discount code will only be displayed at checkout pages (e.g. if you have chosen a reward & click "Confirm" and then “Apply”, you will be redirected/please go to cart page. At this moment you will still not be able to see the discount code, until you reached the checkout pages where you are required to fill in shipping address).
• If multiple promotions are applicable for the same product, system may calculate and process one/some of them depending on the calculation logic.
• Discount code deductions are based on products at discounted price.
• At max 5 different discount codes for each checkout.
• New Era HK reserves the right to modify the above terms and conditions without prior notice.
• In case of any dispute, New Era HK reserves the right for final decision.

If you want to redeem 1 free product reward, please follow below steps:

1) Login “My Account” > click “Use my points”

2) Within “Get rewards” > click “Use my points”

3) Assume your cart is empty & you want to redeem: “Free product A”

3.1) click the point button on “Free product A” > click “Confirm” > click “Apply” > go to cart

3.2) now, cart should contain product A at its original price* > click “Check Out” > see “Delivery options” page > click “Continue to checkout” > see “Shipping address” page

3.3) Please ensure discount code is applied at checkout > continue to proceed

If you want to redeem 1 discount/ free shipping reward, please follow below steps:

1) Login “My Account” > click “Use my points”

2) Within “Get rewards” > click “Use my points”

3) Assume your cart is empty & you want to redeem: “5% OFF”

3.1) click the point button on “5% OFF” > click “Confirm” > click “Apply” > go to cart

3.2) now, cart should still be empty, please add a product inside and you will see it is still displaying at its original price* >click “Check Out” > see “Delivery options” page > click “Continue to checkout” > see “Shipping address” page

3.3) Please ensure discount code is applied at checkout > continue to proceed

If you want to redeem more than 1 reward within the same checkout, please follow below steps:

1) Login “My Account” > click “Use my points”

2) Within “Get rewards” > click “Use my points”

3) Assume your cart is empty & you want to redeem: “Free product A”+“Free product B”+“Free Shipping”

3.1) click the point button on “Free product A” > click “Confirm” > click “Apply” > DO NOT go to cart while please jot down the discount code

3.2) repeat steps 1-2 back to “Use my points” page > click the point button on “Free product B” > click “Confirm” > click “Apply” > DO NOT go to cart while please jot down the discount code

3.3) repeat steps 1-2 back to “Use my points” page > click the point button on “Free Shipping” > click “Confirm” > click “Apply” > go to cart page

3.4) now, cart should contain product A & B at their original price* > click “Check Out” > see “Delivery options” page > click “Continue to checkout” > see “Shipping address” page

3.5) Please input all the 3 discount codes at checkout > continue to proceed

 

*Note: Discount code will only be displayed at checkout pages (e.g. if you have chosen a reward & click "Confirm" and then “Apply”, you will be redirected/please go to cart page. At this moment you will still not be able to see the discount code, until you reached the checkout pages where you are required to fill in shipping address).